Check in is available from 07.00 hrs on the day of arrival (08.00hrs Saturday, Sunday and Public Holidays) until 23:00 hrs, when reception closes. Please note that although early check in may be available, access to the bedroom may not be possible until later in the day.
Check out is no later than 11 am on the day of departure.
Upon arrival customers may be asked for photographic identification. If this does not match the name on the booking, we reserve the right to refuse entry and immediately cancel the reservation with no refund.
Car Parking
Car parking facilities are provided free of charge on a first come first served basis.
TravelRest cannot guarantee car parking spaces.
Car parking is at a customer’s risk.
Policies
Disabled Customers
TravelRest offers modified facilities for disabled guests, with access to public areas. Please inform TravelRest in advance of arrival so that arrangements can be made to meet specific requirements. Please note TravelRest always aims to provide for any specific arrangements, however we maybe limited in so doing by working within any applicable laws in force.
If no disabled room is available and the customer does not require a specially adapted room, easier access ground floor rooms are available on request.
Young Persons (aged 16years and under)
TravelRest welcomes young persons of all ages.
Young persons 5 years and under are accommodated in the same room as their parent/guardian for free including breakfast.
TravelRest offers a limited number of hi-chairs and cots, however these are offered on a first come, first served basis and should be requested at the time of booking.
For security, health and safety, young persons (16 years and under) are not allowed to stay in a room overnight without an adult.
It is the responsibility of a parent or guardian to ensure all young persons are supervised at all times when on a TravelRest property, including public areas, gardens and car parks.
Pets
Small domestic pets (cats and dogs) are accommodated at TravelRest, for which a charge is made. Charges will be notified at the time of booking.
TravelRest offers a limited number of specific rooms available for use with pets, on a first come, first served basis.
It is your responsibility to advise TravelRest of the intention to bring a pet. Bookings which include a pet are only confirmed when the confirmation number has been generated and the booking confirmation clearly states acknowledgment of the intention to bring a pet.
Working assistance dogs for registered disabled persons are accommodated free of charge.
It is the responsibility of the pet owner to ensure their pet is supervised and in safe keeping at all times when on a TravelRest property, including public areas, gardens and car park. We may seek to recover any losses, or damage caused by any pet.
It is the responsibility of the pet owner to ensure they have suitable pet insurance, including third party insurance whilst staying at TravelRest premises and TravelRest may ask to see a copy of such insurance.
Fire Protection and Customer Smoking Policy
TravelRest is committed to operating within all prevailing legal requirements for the health and safety of all customers and employees. TravelRest especially recognises the importance of fire prevention. As such TravelRest has put in place a policy for fire prevention, detection and smoking at TravelRest premises and requests that customers familiarise themselves with this policy. TravelRest has in place fire detection systems throughout its premises for the detection of fire and has emergency exits from all buildings to ensure safe escape. Within all bedrooms information is available in regards to fire detection and safe escape from TravelRest buildings.
Any customer observed smoking or compromising the fire detection system in any way will agree to stop any such behaviour immediately upon request by the Duty Manager. Should the individual continue to smoke or compromise the fire detection system they will be asked to leave the premises immediately by the Duty Manager and as necessary the Police may be informed. In such circumstances no refund is made for their stay.
TravelRest premises are designated as smoke free and accordingly smoking is not permitted anywhere within a TravelRest building, including bedrooms.
Where damage to property, premises and buildings including grounds has been caused by a customer smoking or compromising the fire detection system, TravelRest may seek to recover the cost for specialist cleaning and the cost of all rooms and loss of business in any public areas affected until it is fit for use as a non smoking environment.
Photography and Audio Recording
The provisions set out in these conditions apply to the taking of and use of any and all types of images (whether still or moving), filming and/or video photography by any means and in any media including without limitation digital imaging ("photography"). The above conditions shall also apply to any audio recording in any media.
Photography and Audio Recording is not permitted:
Within TravelRest premises or grounds, except for the sole private use of the photographer / recorder;
Within TravelRest premises grounds and/or which include in any manner the "TravelRest" name and logo trade marks (registered or unregistered) ("the trade marks");
Any person taking a photograph / audio recording acknowledges that the written consent of TravelRest is required for the commercial exploitation of photography/ audio recording at any TravelRest premises;
All photography / audio recording must be seen/ heard by TravelRest before such consent will be given and the person undertaking such photography / audio recording;
Anyone taking such photography / audio recording warrants that any photography / audio recording is not and will not be indecent, obscene, blasphemous or libellous nor in breach of any applicable law or regulation;
Anyone taking such photography / audio recording shall not infringe the copyright or other intellectual property rights of TravelRest nor any third party;
Anyone taking such photography / audio recording shall not infringe any rights of privacy, personality or any other right whatsoever of any third party;
Photography / audio recording will not include any trade marks unless agreed by TravelRest in writing; and
Any person taking and using such photography / audio recording agrees to indemnify and hold TravelRest harmless against any and all damages, costs and expenses (including all legal fees) incurred by TravelRest as a result of or in connection with any claim, demand, action or proceedings arising from the use or exploitation of the photography / audio recording by the photographer, recorder, user or any third party.
Loss or damage to property
TravelRest may limit its liability for loss or damage to customer’s property in accordance with the Hotel Proprietor’s Act 1956 by displaying a notice regarding such limitations at the hotel. Please read such notices carefully.
